Privacy notice

What we collect

• Account details — your name, email, phone number and a securely hashed password.
• Company details — your organisation’s name, industry, size, location, website and your job title.
• Onboarding answers — your responses to our questionnaire about how your workplace operates.
• Support history — tickets and messages you send us, and feedback ratings you give.
• Contact messages — anything you send through our contact form.

We never ask for or store identity numbers, passport numbers or payment card numbers.

How we use it

We use your information to set up and run your account, to let your assigned Eazy Pizzy agent understand your workflows and support you, to answer your requests, and to keep our service secure. We do not sell your information.

Who can see it

Access is limited by role. Your assigned agent sees the details of the clients they look after. A small number of administrators can see account information to run the service. Other clients never see your information.

How we protect it

• Passwords are stored only as strong one-way hashes. Nobody, including our staff, can read them.
• Sessions expire after a period of inactivity, and sensitive actions are recorded in an audit log.
• Repeated failed sign-in attempts temporarily lock an account to stop guessing.

Cookies

We use one essential cookie to keep you signed in. We remember your light or dark theme choice in your browser. We use no advertising or tracking cookies.

Your choices

You can view and update your profile in your client portal at any time. To ask for a copy of your information, or for it to be deleted, email our support team. For general questions, email our general enquiries team.

This notice may be updated as our service grows. We will highlight important changes on this site.